Shipping policy
Shipping and Delivery Policy
WHAT SHIPPING AND DELIVERY OPTIONS ARE AVAILABLE?
We offer various shipping options. In some cases, a third party may manage our inventory and handle the shipping of your products.Free Shipping
We offer free standard shipping for orders of €60.00 or more.Shipping Methods
We currently offer Standard Shipping for all orders. This method provides dependable delivery through trusted carriers.
For estimated delivery times, please refer to the table below. Shipping times may vary depending on your location and order processing time.
We’re actively working on adding more shipping options to serve you better. Stay tuned for updates!
Shipping Costs
We currently deliver to the countries listed below. Deliveries to countries not listed are not available at this time. However, we are continually working to expand our delivery network to include more countries in the future.
Below are the shipping policies for each country we currently serve. All policies include free shipping for orders over €60.00. For orders below this threshold, shipping fees apply as outlined below.
Germany 🇩🇪
| Order Value | Shipping Cost | Estimated Delivery Time |
|---|---|---|
| Up to €59.99 | €6.99 | 9-12 days (1-3 days handling + 8-9 days transit) |
| €60.00 or more | €0.00 | 9-12 days (1-3 days handling + 8-9 days transit) |
Austria 🇦🇹
| Order Value | Shipping Cost | Estimated Delivery Time |
| Up to €59.99 | €6.99 | 12-14 days (1-3 days handling + 11-13 days transit) |
| €60.00 or more | €0.00 | 12-14 days (1-3 days handling + 11-13 days transit) |
France 🇫🇷
| Order Value | Shipping Cost | Estimated Delivery Time |
| Up to €59.99 | €8.99 | 9-12 days (1-3 days handling + 8-9 days transit) |
| €60.00 or more | €0.00 | 9-12 days (1-3 days handling + 8-9 days transit) |
Order Tracking
Once your order has been processed and shipped, you will receive a confirmation email with your tracking number and a link to track your package.
You can use this tracking number to monitor the status and estimated delivery date of your order at any time.
If you haven't received your tracking information within 3 business days after placing your order, please check your spam folder or contact our customer support team for assistance.
Damaged or Lost Items
We take great care in packaging and shipping your order, but if your item arrives damaged or goes missing during transit, we're here to help.
Damaged Items:
If you receive a damaged product, please contact us within 3 business days of delivery. Include your order number, a description of the damage, and clear photos of the item and packaging. We'll work with you to arrange a replacement or refund as quickly as possible.
Lost Items:
If your order appears to be lost in transit, please reach out to us after checking the tracking information provided. If the package hasn’t moved for several days or is marked as delivered but not received, we’ll investigate with the carrier and take appropriate action, which may include a replacement or refund.
For any shipping issues, contact our customer support at customerservice@loffam.com, and we'll make it right.
Customs and Import Taxes
We do not charge any customs duties or import taxes. All prices displayed on our site are final, and you won’t incur any additional fees upon delivery.
If you’re ordering from outside our home country, rest assured—there are no hidden charges or surprise costs at checkout or delivery.